Need to locate an easy purchase?
We deploy easy order ways for customers and friends,with our well intraculture understanding and communication skills,that means without parody!
Below give guide line of frequently asked questions tips of ordering related,contact us if anything unclear:
Before send your inquiry or place your order,you need make yourself sure the product you are in need of,and the quantity you are in need of.
Once you've found what you're looking for,You may place your orders after inquiry.Order Inquiry are accepted through:
Inquiry/Order via Online Submit.
Inquiry/Order via E-Mail.
Inquiry/Order via Fax/Tel.
If you are not exactly sure about the questions of related products you care,you may also ask questions via Ticket Support with your correct contacts,we provide ticket support at working time!
Most of our clients are smart and know the product name they are in need of,and also sure the exact quantity or estimated quantity in need of recently or in the future.
But sometimes we heard some friends are not sure what they are in need of,or have some confusion to identify an exact product name they are in need of.
If you have problems to locate the exact product you are looking for at our site,you may use Online Search page and simply locate it via search its common herb names or the name you know,the search page linked at the bottom left corner with an image icon of Search Earth which looks the same as this picture icon:
.
The Online Search Surface page looks like left picture image,it is a site search powdered by Google,you can use it to search and identify herb extract and related products we supply by "keywords",it support simple photo search too.
If still problems to identify what you are in need of after search,you may send email(with the description of what you are looking) to ask wether it available or not:
derrida@vip.163.com or sales@mdidea.net
.
We are happy to send a quote upon detailed inquiry.Prices noted in the offer are non-binding and may be subject to currency fluctuations.Quotes are normally valid for 30~60 days.
We do always give a detailed quotation of the latest update supplying price of different products in its different grade,unit prices are quoted in major currencies which convenient for client's purchase.
To get a written quote,you may firstly send us an inquiry via below ways:4~6!We will treat it seriously and give you a positive reply once receive your inquiry details which verified.
Below is the Guide and Tips about inquiry via online submit form:
For the simplest way,once you find the exact product you are looking for,submit an inquiry at the related Product Showing page via its submit form(every products has a Product Showing Page indicate its details).The Online Submit Form is installed at an area looks like photo image above,you may fill it and submit once finished:
Submit Tips:for an inquiry submit via online form,you'd better make sure:
(1).the Product Name and Grade or Specification which you are interested;
(2).Quantity you are in need of(in kgs or lbs);
(3).your contact information and delivery address.
Below is the guide and tips about inquiry via email:
Direct Email Inquiry:once you make sure of the name for product you are interested,send a email to our business department for detailed replies of the question you care,or for specific order process:
derrida@vip.163.com or sales@mdidea.net .
Submit Tips:for an inquiry submit via email,you'd better make sure:
(1).the Product Name and Grade or Specification which you are interested;
(2).Quantity you are in need of(in kgs or lbs);
(3).your contact information and delivery address.
Call Us to Discuss if you need a talk by voice for detailed orders:
Call inquiry: Call Us Call Us
You have problems using our site at sometime,or feel uncomfortable placing order online,then you may send a Fax with the questions you cared.
Below is the guide of inquiry with Fax:
1) Download the 
Order Form. Or Use your own Fax inquiry letter.
2) Fill this inquiry form in details. Or detailed the inquiry in your own Fax letter form.
3) Send the inquiry fax to our Fax No:
+Eight Six(86)-Nine Five One(951)-Five Zero Six Four Eight Three Two(5064832).
Submit Tips:for an inquiry submit via Fax,you'd better make sure:
(1).the Product Name which you are interested;
(2).Quantity you are in need of(in kgs or lbs);
(3).your contact information and delivery address;
(4).any other question in details you care;
(5).the reply way you prefer us to contact you(by Fax or Email or Phone Call).
Online Live Chat Support and Trade Messenger support available at working time.
Live Support(LiveChat Support of Departments available at woriking time,8 hours x 5 days weekly!)
Market-Department:
AfterSale-Department:
Billing-Department:
AlibabaTM Support(support live chat via AliTM
)
Timely Delivery: Four-To Six-day delivery times for international shipments to all major business centers and cities around the world.
Logistics Available: Goods are arranged by various logistic ways according to economic or urgency princiles,customs-clearance service bundled.Available air ways:
(1).by Airfreight Express To Door. :this logistic service available for all retail order quantity weight below 20kgs and those order volume below 500kgs.Freight cost higher but Speed the fastest.Logistic service includes:Processing, transit, customs clearance (excluding government charges and taxes) and delivery to the door.
(2).by Economy Airfreight Express To Door. :this logistic service available for order quantity weight20kgs+.Freight cost cheaper than Air Express,Speed the same as Air Express To Door.Logistic service includes:Processing, transit, customs clearance (excluding government charges and taxes) and delivery to the door.
(3).by Air Cargo from Port to Door. :this logistic service available for order quantity weight 40~45kgs+.Freight cost economics and cheaper than logistics by Air Express and Air Economy Express,and Speed a little lower.Logistic Service includes:Processing, transit, customs clearance (excluding government charges and taxes) and delivery to the door.
Under Logistics of Air Cargo from Port to Door delivery,Air Cargo Agent will help Client/Consignee do custom clearance when goods arrive at nearby air port then arrange proper local logistics(by local Air or Ground Delivery Truck System) to door at the address of consignee,freight normally covered custom clearance fee happened at consignee side.
(4).by Air Cargo from Port to Port. :this logistic service available for order Volume 50kgs+ or more.Freight the lowest in air ways,Speed nearly same as Air Cargo to Door.Logistic Service includes:Processing, transit to destined airport,notify consignee self clearance and pickup.
Under Logistics of Air Cargo from Port to Port:Client/Consignee need do custom clearance themselves(or find a clearance agent) and self pick up it at nearest airport once goods arrived and the AWB(Air Way Bill),Invoice etc noticed.
(5).by Sea. :fit for volume 1000kgs+.
Freight Collection: we do support freight collecting for sample below 5kgs for client's sample evaluation before order placement,for such cases,clients should have and give us information of their own guaranteed freight collecting account number with TNT AIRWAYS S.A.(TNT Carrier).
Order Tracking: for detailed method of Order Tracking and related,Pls check below "23.Order Status Check:How do I know if my order has been shipped?How to track my order?Shipping notification?"
All International shipments will be charged freight calculated by weight.Conditioned prices do not include customs fees, taxes and duties.Clients may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches port of your area.We have no control over these charges and cannot predict what they may be,and Client themselves better make sure that you are allowed to import these products from oversea.
If the package(s) is returned to us because of an address error offered by the client,or the items ordered are not allowed into the country by customs,Client will be responsible for the shipping cost billed to us for the return of the package.If the package is stopped by customs because items ordered are not allowed or forbiddened in the country and the package is abandoned by uncontrollable local risks, there will be no credit for such case.
Customs policies vary widely from country to country;Clients should contact some local import agent or carrier for information specific to related business.If an item or items are returned to us due to non compliance issues with your country's' laws and regulations, a refund will be issued for the merchandise only,and some other charges happened such as quarantine fees,shipping fees or warehousing fees assessed by the customs in your country.
For Calling Back or Recall of related products:if our client are totally unsatisfied of its arriving conditions,we will keep discussing and investigation with patience until conditions and responsibility got clear,then find a proper settlement until we all satisfied for long terms cooperations.
| First Letter | Nation State or Area |
|---|---|
| A | Andorra,Angora,Algeria, Argentina,Austria,Australia |
| B | Bahamas,Belgium,Benin,Bengal, Bhutan,Bolivia,Brazil,Bahrein islands, British Virgin Islands,Brunei, Bulgaria,Burma,Burundi |
| C | Cameroon,Canada,Channel Islands,Chile, China PR,Colombia,Congo,Costa Rica, Crotia,Cuba,Czech,Crotia |
| D | Denmark,Djibouti,Dominican Republic |
| E | Egypt,Ecuador |
| F | France,Finland,Fiji |
| G | Gambian,Germany,Greece,Guam, Guatemala,Guinea |
| H | Haiti,Hungary |
| I | Italy,Iceland,India,Ireland-Republic Of,Iran, Iraq,Israel |
| J | Jordan,Jugoslavia |
| K | Kenya,Korea-Republic of,Kuwait |
| L | Laos,Lebanon,Liechtenstein,Lithuania, Luxembourg |
| M | Monaco,Malta,Maldives - Republic of, Mauritius,Mexico,Morocco |
| N | Namibia,Nepal,Netherlands,Netherlands Antilles, Niger,Nigeria,Northern Ireland, Norway,North Korea,New Zealand |
| O | Oman,Other Areas Not Listed. |
| P | Panama,Pakistan,Paraguay,Peru, Philippines,Poland,Portugal. |
| Q | Qatar |
| R | Roumania,Russia. |
| S | Saipan,Saudi Arabia,Senegal,Syria, Slovenia,Solomon Islands,Spain,Sri Lanka, Sweden,Switzerland,South Sudan. |
| T | Tonga Islands,Thailand, Trinidad and Tobago,Turkey,Tunisia. |
| U | Uganda,Uruguay,United Arab Emirates, U.S.A,United Kingdom. |
| V | Vatican,Venezuela,Vietnam. |
| Y | Yemen |
| Z | Zaire,Zambia,Zimbabwe. |
Asia Area Logistic Scope
Europe Area Logistic Scope
North America Area Logistic Scope
Central America Area Logistic Scope
South America Area Logistic Scope
Middle East Area Logistic Scope
Africa Area Logistic Scope
Oceania Area Logistic Scope
All prices are quoted in one to three major currency for Client's convenience,included shipping and handling fees. For special orders pricing,Client should contact us for further discussing about its specific conditions and request.
Price we quote normally Freight handlings included,by convenient logistic ways(normally air carrier,air cargo,sea cargo) to the destinations our Client prefered,delivery to door/to port,with details of specifications and unit notified,insurance mentioned with exceptions,duties not covered normally and varies with different policy of arriving port.
All Pricing we give are normally stable,variable as for currency ratio floating.
Quotation normally No cover any import tax,clients are responsible for self clear any fees lay on item when it arrive your area and those tax/duties depend on different local policy.
Normally You have the convenience to pay the carrier delivery agent for the relevant taxes and duties when they deliver your package to door.For most cases,the carrier's policy for small packages is that they pay to customs first when duty happened then charge to you when make delivery. And for bigger packages,when they apply custom clearance at port of your area,they will contact Client/Consignee side and notice the exact tax/duty amount and waiting for your clearance guide and duty payment,then deliver the packages once clearance finished.
For more information, please refer to your local custom authority or carrier agent to understand the import regulation and tax and duties requirements of your respective country.
Acceptable Payment Ways:Bank Wiring/Telegraphic/Swift Transfer,West Union Transfer.
Credit cards:Credit cards(Visa,Master Card) we feel sorry Not acceptable at present.
Other:some other payment ways with low cost will be arranged in the future for retail orders for client's convenience.
Q:Is there any payment plan available?
A:Although we don't offer financing, it is possible to offer some reasonable discount for order comes in bulk volume. The process will start until the order is paid in full.Products especially for those type need freshly processed against orders are not entered into manufacturing until they are paid in full because each one is made to order.If the order is not paid in full within the waiting period, the order will be pushed back for process until such time as the order amount is met.
Main Currencies accept for order payment: USD,EUR,GBP,CHF,RMB,RUB(Rbs).
Some other currencies accept for order payment: CAD,DKK,NOK,AUD.
We Do Not Charge repacking fees for any cargo order,package order or retail order.
If your package is suitable for repack,our processing team reviews all packages at time of receipt to determine re-packing option on a best effort basis
Q:When is re-packing not practical?
A:1.When the difference of the actual weight and the volumetric weight is not significant.
A:2.The bulky packaging is required to protect your purchase during shipping.
For any forward delivery request from Buyer/Consignee,if the delivery date is in 2 month around,we do not charge any storage fees before logistic arranged.
For any forward delivery request from Buyer/Consignee,if the delivery date is over 2 month around,we do charge some storage fees before logistic arranged.
You can consolidate several orders and ship them together. This saves you money on the cost of the base charge and freight. You can request store packages without charge for 14-60 days. After this time we charge $1USD a day per package.
Important tip: You may be liable to import taxes if you consolidate your orders. Many countries limit the amount you can import for personal consumption. So, if the total value of your goods in one shipment is above the legal level you’ll have to pay extra taxes. To check what your limit is visit your customs and excise authority’s website.
For orders come in consolidation,logistics normally arranged combined togethor in one delivery,or arranged in other type delivery combinations to/for client's prefer convenience.
For orders come in consolidation,there is also No Any Repacking Fees for whatever packaged covered.
For special extract processing clients looking for,which maybe not in our line at present,we will make you noticed if raw herbs available and proper applicable forms processable.
You will receive an order confirmation by Email or by Fax.If you fail to receive a confirmation after submitting your order, please contact or remind us,the notification of related order confirmation will be sent again until you received.
After Client/Buyer have submitted related order and once payment or deposit arrived,we will send an update of Order Confirmation to Buyer's/Consignee's part the first time via Email or Fax,to confirm below related matter:
(1).confirm that the order related already arranged;
(2).confirm you information of the Shipment Shedule,estimated Logistic Date,and On Board Date.
(3).confirm you other arrangement which may need further discuss before logistics of related order,such like better packing suggestions,recent local port policy varies,or possible postpone date sometimes happened for technical or raw material reasons,etc.
Purchase Orders are a means of paying for products. This method is usually used by larger corporations, the way it works is as follows:
*Request a Quote and then request a Prepay Invoice or Proforma Invoice from Us!
*You will receive a Prepay Invoice from us with the order in details and instructions on how to send payment.
*You will get a confirmation update of the order status once payment done,and products in stock will be arranged for logistics asap,products need freshly process will be arranged logistics in the days we discussed.If postpone or delay happened for any order,you will get a notification for delay reasons explain.
*Logisitics will be arranged once we agree on its lead time,packing details,logistic ways and other related conditions.
*Shipment Notification and tracking details will be sent on the same day or the second day by email or fax once logistics of your order got arranged.
Sometimes we have Clients who need some products,but the Receiver/Consignee of the goods are not same as Buyer/Payer,also the shipping address is different than Buyer/Payer's address.
For this kind of order process,it is Possible and Acceptable,and Buyer/Payer should give us detailed delivery information of Consignee(including delivery address,daytime phone,consignee name) for order process and logistics arrangement,togethor we need a confirmation letter from the Buyer/Payer that the privacy of consignee/receiver is shared to us by the buyer/payer.
For this kind of delivery,Buyer/Payer should make sure the delivery contact is completely right and effective for a delivery,and make sure the consignee part can be contacted if clearance cooperation needed or if some simple information carrier needed once the goods approach the related area.
With permission and after discussing to get consensus,the order confirmation and followed logistic information will be send to Buyer/Payer,or also be sent to Receiver/Consignee part for attention if this type notification requested by Buyer/Payer.
Except ordinary trade,sometimes we accept some old fashioned trade way instead of money-product exchange,such like Barter trade.
But the trade target only limited to certain herb powder or herbs or related products,as sometimes we need import certain raw herb material or herb powder or extract which growing at other area of the world,and once chances coming,we can have such a business with those partners who supply certain herbs and also need some products from us.
Order Status Check:How about My Order Status?
How about My Order Status?We Do send an Order Confirmation Notification for Every Order signed with Clients to indicate its Process Status Details,if You placed an order and paid it yet,but still not received such a notification for any reason,You may submit below form to check:
How to track my order?Shipping or Logistics Notification:
A Formal Notification under Title "Shipment Tracking Notification of OD∗∗∗∗∗∗Package" will be sent to Buyer's part for attention the same or the second day logistic arranged.
We do arrange packing,packing verification,documents and logistics exactly according to every order signed with clients,the syllable field "OD∗∗∗∗∗∗" among the title of the notification is the same as the number of Proforma Invoice or client's PO Number.
This Notification will cover all details of below related matters:
(1).a confirmation of your order logistics already arranged,and its logistic date(which means the exact date the goods collected and signed by carrier.)
(2).the carrier name which collected the goods.
(3).the AWB(air way bill) number of related logistics,and the TrackingNumber togethor with an online tracking link url,the TrackingNumber can be used to track status of the goods timely at the tracking link page or at carrier's website.(For difference between an AWB number and a TrackingNumber,See ∗Note1 for details)
(4).a detailed reconfirmation of packing arrangement and packing conditions.
(5).documents copy of the order related if requested by client for import clearance convenience etc,and these docs normally send by a following notification under title "Documents NTF of OD∗∗∗∗∗∗Package" to Client/Buyer/Consignee side(and a ∗Notify Party if Buyer requested).
∗Note1:For most cases the TrackingNumber of an carrier is the same as AWB,but sometimes different,For Example,the AWB of TNT Express Carrier normally comes in form of combination of 4 letters and 9 digital numbers,for example this one:GD 776163900 WW,with 2 capital letter at beginning and 2 letter at end,but a related TrackingNumber of this AWB accordingly are pure digital numbers without letter,for above mentioned AWB bill,the related TrackingNumber will be:776163900.Below give a example indication to explain its difference:
Above picture comes from the top right corner part of a TNT Air Way Bill,Below the bar code,You can see the AWB Number of this bill is: GD 301 667 709 WW.
Above picture is the pure number part of the above mentioned TNT Air Way Bill.You may see the TrackingNumber of this AWB is:301667709.
∗Note2:Notify Party:above notification normally only arrange sent to Client/Buyer/Consignee side for attention,for those cases if buyer request us send a notification to their Notify Party(or Import Agent,or Any Third Party),this notification togethor with documents copy related will also be arrange sent to the Notify Party which our Client/Buyer/Consignee designated to us with notification.
Generally, delivery takes:
3-5 business days (Air Express )
5-8 business days (Air Cargo To Door )
3-5 business days (Air Cargo To Port)
Delivery times are estimated from the time you received a Shipping Notification that your package(s) collected by Carrier.
Public Holidays:Please bear in mind that these shipping times may be affected by the public holidays of your/our country.
When carrier man come to delivery,you or your colleague need sign to receive the package.As Consignee,You'd better remember attention to below Tips:
When you sign for your package with the carrier,you are agreeing that the package has been received in a satisfactory condition.
We recommend that You Check your packages thoroughly before sign it,and You have the right Refuse to Sign it if the package are seriously damaged or any leakage happend by normal view.For this case if happened,we suggest You'd keep the right Refuse to sign it and Remember notice us a detailed description of its arriving conditions immediately,so we can help to check with carrier for You.
You'd better contact us if you find any further problems or damage may happened during shipment in 3~5 days since the date you signed the package,thus we can help you to seek settlement with carrier.
Occasionally we got noticed some package of our client got shipped to a wrong transport center,and that case got put into correction immediately without any hesitation.
For example,a package with 2 CTB to area of EU happened met a mistake at HK trans-port,one small Box got shipped to the transport center at Santiago,after investigation,the logistic company reported to us and arrange it re-delivered to the right consignee address in 1 and half weeks,such case only happened one time all these years!
You are Not Familiar with,or Do Not Know how to use the tracking surface of the carrier website?or anyother cases with problems to know your order package status?Simply Submit an Package Status check request,You will be contacted in 24 hours with Your Specific Package Status Update Notification.
An invoice for your order related will be issued only after payment received.We will send a commercial invoice by below ways once payment confirmed or in the same week once logistics arranged:
(1).the invoice in paper copy will be post by Recommanded Air Mail of China Post to the Invoice Address of Consignee in the same week logistics arranged,normally this letter mail arrive in 2 to 3 weeks.
(2).the invoice in electronic copy will be send by email for client's convenience instead of paper copy if client/buyer prefer an electronic copy.
(3).for those cases the invoice address different than the consignee or warehouse address,client should give us a notice of the invoice address,and it can be either a physical address or a PO.BOX address.
♣ last edit date:1st,Jan.2011.
Keep in Touch!
Products in Series!
Frequently Asked Questions!
Articles and Literatures!
Copyright ©2011 MDidea.com.Powered by 960 Grid Sys